Returns & Refund
We recommend that all goods are checked and inform us within 24 hours of delivery to ensure that we have adequate time to replace anything that is not satisfactory or incorrect. It is important to notify us within 24 hours as we always get extra insurance when delivering bathtubs so in that case if there is any damage in transit we will be in a position to discuss that with our delivery insurance provider. In case we don’t hear from you within 24 hours of receiving the item, we will assume that you have received the item in perfect condition and you are happy with it. Please do inform us in writing with photographs in case the product is faulty which is very unlikely to replace it with the new product at contact@coppersmithcreations.co.uk. You have 30 days to inspect the goods for any faults or damage for returns and refunds from the day of the delivery.
We will not be responsible for any change/ damage in coating/ playing of the bath/ sink if it’s not reported to us when you receive the bath as this can be affected by how to use or clean the product and can be damaged if not used properly or stored properly.
The customer will pay the charges in case of a return where the product is not faulty and not incorrect including any return collection charges+ delivery charges even if the product is offered with free delivery (Please look at our delivery charges) or you can arrange a return by your chosen courier with appropriate insurance at your cost and the delivery charges will be deducted from your refund.
The product should be returned with the original invoice. The items must be returned unused, well packed and in re-sellable original condition, including the original retail packaging. Please pack the bath which you have with you in all original packing including bottom polystyrene and top polystyrene. Please ensure it’s all intact; if not, please join it with strong tape. Also the bath cover and full wooden box and wooden sticks as well. If the packaging is damaged and not usable again a fair amount will be deducted from the refund.
Please note that we will not uninstall the bath if you have already installed it as we do not offer installation/uninstallation service. So you will have yourself get it uninstalled and keep it secure and dry and packed in original packaging in front of your property ready for collection
.If you buy a shiny finish copper or brass bath then it will start turning into a darker colour with time. Some people like it when it gets aged and darker but if you want to keep the bath shiny then you have to use a polish every few months.
We will not be able to exchange or return any bath due to this reason as maintenance is not part of our sale. These are easy maintenance as long as you keep them dry after use and polish the shiny bath regularly if you want to keep the shiny finish.
You should notify us within 30 days of delivery if your goods are damaged/ incorrect, after this time we will not be able to provide a refund for these items.
Once the item has been installed/fitted/attempted to be fitted it is deemed that you have accepted those goods and we will not be able to replace the goods as “damaged in transit” or “faulty” or accept returns. Customised, made-to-order or bespoke product orders cannot be cancelled as these products are exempt from the right to cancel under the consumer protection (distance selling) regulations 2000.
We will not be able to cancel any bespoke size/colour/style bath or sink 48 hours after placing the order. Sometimes these products get delayed due to the bespoke specifications but we will update you on the progress through email.
If you are not happy with the shape/size/color/finish of the bath delivered to you, then please do not plumb it and use the bath. Instead, keep it unused and pack it back in the original packaging as it is as it was received. In case you have plumbed or used the bath, then we will not accept any returns.
If we are unable to deliver the goods due to the unavailability of the delivery service in your area we will contact you via email or phone to discuss further options or if additional delivery charges to our standard rates are required we will inform you via email or phone to discuss further options.
If you buy some items from us that are listed with reduced price due to some minor imperfections, the products would not be returnable on the grounds of those imperfections as we assume you have read through the product description thoroughly and are willing to buy that product at a lower price but with some minor imperfection.
If you accept a part refund for any damages or defective product then it voids the warranty/ guarantee for any replacement of the product or any further compensation of any sort as you are buying/ accepting the product as it is.
Brass & Copper products change colour over time and with interaction with different substances that might contain chemicals such as bleach.
We are not responsible and it will not be covered in warranty if there is any damage to the nickel plating as sometimes it can be damaged if you use anything abrasive or very strong chemical such as bleach.
Baths are suitable for outside use but the customer needs to make sure that nothing is left in this once not in use including leaves, soaps, water, etc. Make sure the bath is dried after use using a soft cotton fabric( nothing abrasive ).
If your bathtub or sink changes in colour over time or with the use of a strong chemical substance, it can’t be refunded.
If you are collecting your bath and have checked it at the time of collection, we will not be responsible for any damage in transit.
In case there is any manufacturing defect in your bath and you have requested for a replacement then the product will be replaced with the same bath specification as the original product.
Finish & Colour
The finish or the colour of the baths & sinks can vary with what is shown in the photographs on the website as it can be affected by lighting conditions while taking the photographs.
Bespoke-made items can’t be returned .
If you are just returning the item on the basis that it’s not according to your choice or liking you will be liable to pay the return charges and delivery charges will also be deducted from the amount paid even if it’s offered with free delivery.